Refund policy
At Restock New and Vintage, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Include all original tags and packaging.
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Be accompanied by proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Items marked as non-returnable on the product page
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Products that have been used, washed, or damaged after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review your request and arrange a replacement or refund if approved.
Return Process
To start a return, please get in touch with our customer support team via our Contact Us page.
If your return is approved, we will provide return instructions.
Please do not send items back without receiving return authorization.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Return Shipping
If the return is due to our error (such as a defective or incorrect item), we will cover the return shipping cost.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping cost unless otherwise stated.
Exchanges
We only replace items if they arrive defective, damaged, or incorrect.
If you need an exchange, please contact us with your order details.
Order Cancellation
Orders may be canceled before they are processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process described above.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us
Shop Name: Restock New and Vintage
Phone Number: +1 3204295907
Email: support@restocknewandvintage.shop
Business Address: 320 Main St S, Sauk Centre, MN 56378, United States
Opening Hours: Monday-Saturday | 8:00 am to 5:00 pm
Sunday Closed